Frequently Asked Questions
About Our Company
Background on Fast Printing SG, our history and how we work with clients.
How long has Fast Printing SG been in business?
Fast Printing SG has been serving Singapore businesses and individuals with professional digital and offset printing services. We focus on high-quality output and express turnaround for all types of print projects.
What are your operating hours?
We are open Monday to Friday, 11:30 am to 6:15 pm. We are closed on Saturday and Sunday. You can visit us during business hours for consultations, file drop-offs and order collections.
Do you work with individuals or only businesses?
We welcome everyone. Students printing graduation invitations, freelancers needing portfolio booklets, event organisers requiring signage and large corporates ordering quarterly reports all receive the same level of attention. No project is too small or too large for our team.
Can I watch my job being printed?
Clients are welcome to observe their job on press at any time. Seeing the run in person lets you confirm colour density and registration on the spot. Call us at +65 6906 3334 to arrange a convenient time so our production team can walk you through the process.
Production & Quality
How we ensure every print meets a high standard, from colour accuracy to material sourcing.
Can you match my existing brand colours exactly?
We use Pantone reference guides and ICC-calibrated equipment to reproduce specific brand colours. Supply your Pantone code or a physical sample and we will run a proof swatch before full production so you can approve the match. This service is especially popular with agencies managing multi-channel campaigns.
Do you run a test proof before the full print run?
For offset and specialty jobs we produce a hard-copy proof on the actual paper stock so you can check colours, text and trimming before we commit to the full quantity. Digital jobs receive a soft proof via email. Approving the proof ensures there are no surprises when the final batch is delivered.
What paper do you use?
We use quality paper suited to each type of print job. Our team will recommend the best option based on your project requirements when you request a quote.
How do you handle variable-data printing?
Variable-data printing lets each piece carry unique information such as recipient names, serial numbers or personalised URLs. Supply a spreadsheet alongside your artwork template and our system merges the data automatically. This is ideal for direct-mail campaigns, membership cards and numbered certificates.
What quality checks happen before my order ships?
Every batch goes through a three-stage inspection: colour consistency against the approved proof, trimming accuracy measured with calibrated rulers, and a visual scan for smudges or creases. Items that fail any checkpoint are reprinted before the order leaves our facility.
Quotes & Orders
How we handle pricing, quoting and working with repeat customers.
How quickly will I receive a quote after enquiring?
We aim to respond to all enquiries promptly. Pricing is calculated individually based on your project specifications. Email [email protected] or call +65 6906 3334 with your requirements and we will provide a personalised quote.
Do you offer a loyalty programme?
Yes. Returning clients automatically earn loyalty pricing after their third order with us. The more you print, the better the rate. Contact us at +65 6906 3334 or email [email protected] and we will let you know your current loyalty tier and the savings available on your next project.
Can I combine multiple products in one order?
Yes. Combining multiple products into a single order can be more efficient. Share your full project brief and we will provide a comprehensive quote tailored to your requirements.
Can I split payment across milestones?
For larger orders we can arrange flexible payment terms. Corporate accounts with an established history may qualify for invoicing arrangements. Pricing is calculated individually based on your project requirements. Speak to our team at +65 6906 3334 to discuss options.
After Your Order
What to expect once production is complete, from delivery through to reorders.
What happens if I am unhappy with the result?
We stand behind every job. If the finished product does not match the approved proof or has a production defect, we will reprint the order at no cost. Report any issues within 48 hours of receiving your prints by calling +65 6906 3334 or emailing [email protected] and our team will resolve them promptly.
Do you provide packing and mailing services?
Yes. We can shrink-wrap, box and label your printed materials for direct mailing or distribution. This is ideal for event kits, investor packs and marketing mailers. Discuss your requirements and we will include packing and postage costs in your quote so there are no hidden extras.
Can you store my artwork for future reorders?
We keep digital artwork files on our secure server for 12 months after the last print run. When you need a reprint, simply reference your previous order number and we can go straight to production without re-uploading files. This speeds up turnaround and guarantees identical output every time.
How do I reorder an item I have printed before?
Email [email protected] with the subject line "Reorder" followed by your previous order number or job description. We will pull the archived artwork, confirm the quantity and paper stock, and send you an updated invoice. Most reorders enter production within 24 hours of payment.
Do you offer scheduled recurring print runs?
Clients who need the same materials on a regular basis, such as monthly newsletters or quarterly reports, can set up a recurring schedule. We lock in pricing for the agreed period, store your template, and produce each run automatically on the date you specify. Call +65 6906 3334 to set up a recurring plan.
