Frequently Asked Questions
About Our Company
Background on Fast Printing SG, our history and how we work with clients.
How long has Fast Printing SG been in business?
Fast Printing SG has been serving businesses and individuals in Singapore with professional digital and offset printing services. We focus on high-quality output and fast turnaround for all types of print projects.
What are your operating hours?
We're open Monday through Friday, from 11:30am to 6:15pm. We're closed Saturday and Sunday. Stop by during business hours for consultations, file drop-offs, and order pickups.
Do you work with individuals or only businesses?
We welcome everyone. Whether you're a student printing graduation invitations, a freelancer needing portfolio booklets, an event organiser requiring signage, or a large corporation ordering quarterly reports, you'll receive the same level of attention and care. We treat all projects, no matter how small or large, with the same dedication and precision.
Can I watch my job being printed?
Clients are welcome to observe their job on press at any time. Seeing the run in person lets you confirm colour density and registration on the spot. Call us at +65 6906 3334 to arrange a convenient time so our production team can walk you through the process.
Production & Quality
How we ensure every print meets a high standard, from colour accuracy to material sourcing.
Can you match my existing brand colours exactly?
We use the Pantone reference guide and ICC-calibrated equipment to reproduce specific brand colors. Provide us with your Pantone code or a physical sample, and we'll run a proof swatch before full production, so you can approve the color match. This service is popular with agencies managing multi-channel campaigns.
Do you run a test proof before the full print run?
We produce a hard-copy proof for offset and specialty jobs, printed on the same paper stock, so you can review colours, text, and trimming before we start the full job. Digital jobs receive a soft proof via email. We will not begin the job until you approve the proof. This prevents surprises when you receive the final batch.
What paper do you use?
We use high-quality paper for all our printing projects. We'll recommend the best paper for your job when you request a quote.
How do you handle variable-data printing?
Variable data printing allows each item to contain distinct information such as recipient names, serial numbers, or personalized URLs. By providing a spreadsheet alongside your artwork template, our system can automatically merge the data. This technique is perfect for direct-mail campaigns, membership cards, and numbered certificates.
What quality checks happen before my order ships?
Every batch goes through a three-stage inspection: colour consistency against the approved proof, trimming accuracy measured with calibrated rulers, and a visual scan for smudges or creases. Items that fail any checkpoint are reprinted before the order leaves our facility.
Quotes & Orders
How we handle pricing, quoting and working with repeat customers.
How quickly will I receive a quote after enquiring?
We aim to respond to all enquiries promptly. Pricing is calculated individually based on your project specifications. Email [email protected] or call +65 6906 3334 with your requirements for a personalised quote.
Do you offer a loyalty programme?
Yes. Returning clients automatically earn loyalty pricing after their third order with us. The more you print, the better the rate. Contact us at +65 6906 3334 or email [email protected] and we will let you know your current loyalty tier and the savings available on your next project.
Can I combine multiple products in one order?
We can help you with any of your product needs. Whether you need a single product or a combination of products, we can provide a quote that meets your requirements. Simply share your project brief with us, and we'll create a custom quote just for you.
Can I split payment across milestones?
For larger orders we can arrange flexible payment terms. Corporate accounts with an established history may qualify for invoicing arrangements. Pricing is calculated individually based on your project requirements. Speak to our team at +65 6906 3334 to discuss options.
After Your Order
What to expect once production is complete, from delivery through to reorders.
What happens if I am unhappy with the result?
We stand behind every job. If the finished product does not match the approved proof or has a production defect, we will reprint the order at no cost. Report any issues within 48 hours of receiving your prints by calling +65 6906 3334 or emailing [email protected] and our team will resolve them promptly.
Do you provide packing and mailing services?
You can shrink wrap, box and label your printed materials for direct mailing or distribution. This is perfect for event kits, investor packs, and marketing mailers. Tell us about your needs, and we'll include packing and postage costs in your quote so there are no surprises.
Can you store my artwork for future reorders?
Our files are stored on a secure server for a year after your last order. If you need more copies later, just give us your previous order number. We can start printing right away from the original files. That means faster turnaround and consistent quality.
How do I reorder an item I have printed before?
You can reorder from us by emailing [email protected]. In the subject line, mention "Reorder" plus your previous order number or job description. We will retrieve your archived artwork, check the quantity and paper stock, and send you a new invoice. After paying, most reorders go to production within 24 hours.
Do you offer scheduled recurring print runs?
Clients who need the same materials on a regular basis, such as monthly newsletters or quarterly reports, can set up a recurring schedule. We lock in pricing for the agreed period, store your template, and produce each run automatically on the date you specify. Call +65 6906 3334 to set up a recurring plan.