Privacy Policy

Fast Printing SG (“we”, “us” or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services or communicate with us. By using our website or services you agree to the practices described below.

Last updated: March 2026

1. Information We Collect

We may collect the following types of personal data:

  • Contact information – name, email address, phone number and mailing address provided when you request a quote, place an order or contact us.
  • Business information – company name, job title and billing details required to process corporate orders.
  • Order and project files – artwork files, design briefs and print specifications you upload or share with us.
  • Technical data – IP address, browser type, operating system, referring URL, pages visited and timestamps collected automatically when you browse our website.
  • Communication records – emails, phone call logs and messages exchanged between you and our team.

We collect personal data directly from you, through our website forms, via email correspondence and through automated technologies such as cookies and server logs.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your print orders, including prepress preparation, production and delivery.
  • To provide quotations and respond to enquiries about our printing services.
  • To communicate order status, delivery updates and follow-up on completed projects.
  • To issue invoices, process payments and maintain accurate financial records.
  • To improve our website, services and customer experience based on usage patterns and feedback.
  • To send promotional communications about new services, offers or company updates (only with your consent; you may opt out at any time).
  • To comply with applicable laws, regulations and legal obligations in Singapore.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

  • Essential cookies – required for the website to function correctly, such as session management and security features.
  • Analytics cookies – help us understand how visitors interact with our website so we can improve content and usability. These may include third-party tools such as Google Analytics.
  • Functional cookies – remember your preferences and settings to provide a more personalised experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Sharing and Disclosure

We do not sell, rent or trade your personal data. We may share your information with trusted third parties only in the following circumstances:

  • Service providers – delivery couriers, payment processors and IT service providers who assist us in operating our business. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
  • Legal compliance – when required to do so by law, regulation, court order or government request.
  • Business transfers – in connection with a merger, acquisition or sale of assets, where your data may be transferred as part of the transaction. You will be notified of any such change.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it, including:

  • Secure Socket Layer (SSL) encryption on our website to protect data in transit.
  • Restricted access to personal data, limited to authorised personnel who require it for their work.
  • Regular security reviews of our systems and processes.
  • Secure storage and timely disposal of physical documents containing personal data.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Order records and associated files are typically retained for a period of seven years in accordance with Singapore’s regulatory requirements, after which they are securely deleted or anonymised.

7. Your Rights

Under the Personal Data Protection Act 2012 (PDPA) of Singapore, you have the following rights regarding your personal data:

  • Access – you may request information about the personal data we hold about you and how it has been used or disclosed in the past year.
  • Correction – you may request that we correct any inaccurate or incomplete personal data.
  • Withdrawal of consent – you may withdraw your consent for the collection, use or disclosure of your personal data at any time, subject to legal and contractual restrictions. We will inform you of the likely consequences of such withdrawal.
  • Data portability – where applicable, you may request that your data be transmitted to another organisation in a commonly used format.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 business days.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to address all enquiries and requests promptly and will work with you to resolve any concerns about your personal data.